部分國外網友抱怨,自己Pixel 7手機的鏡頭玻璃無故破裂。(圖/翻攝網路)
Google在今年10月推出了Pixel 7系列新旗艦,擁有相當好的口碑,在許多年度評比中,幾乎獲得最佳手機的美名,不過最近卻疑似因硬體瑕疵爆發鏡頭破裂災情,蒙上一層陰影。
外媒9to5google報導,原先只是零星個案,不過在Reddit、Twitter等網路論壇上出現愈來愈多的國外網友抱怨,自己的Pixel 7系列,在沒有發生摔落等意外,機背相機鏡頭的玻璃竟無故破裂,主要受災機型為Pixel 7,不過Pixel 7 Pro也是有。
Not even a month, no drops just regular use. Have a case on the phone. Been told Its my problem. Is this really the quality control backed by google? It's clearly a manufacturing defect, and I know I'm not the only one. Please fix this google! @madebygoogle #pixel7brokencamera pic.twitter.com/pH6k7HxSux
— Heydon Faber (@CSThrowaway) December 26, 2022
1 month old Google Pixel 7 - no drop / just shuttered while I was driving. Purchased in Germany but seems impossible to open a support ticket with #Google from #Cyprus (the support portal just navigates you through the same pages in circles)
— Kyriakos Ktorides (@kyriakosk) December 27, 2022
#pixel7brokencamera @madebygoogle pic.twitter.com/O6xtr7zlcZ
After finally moving off my Pixel4 after years of no issues my Pixel7 has the same defect as everyone else. Support refuses to help. #pixel7brokencamera @madebygoogle pic.twitter.com/0tlg8Hv6fJ
— people like me? (@Jinkce) December 21, 2022
匯集網友訊息和照片,破裂方式大多一樣,都是鏡頭玻璃破了一個洞,進而讓鏡頭暴露,有些還裝了手機保護殼。截至目前為止,發生原因依舊不明,Google也未針對此事做出回應。
根據國外網友回報,在向Google進行客訴後,已有一些人獲得免費更換手機或維修,因此分享說遇到該問題,不要自行花費鉅額維修,立刻拍下照片先跟Google客服聯絡;不過這並非官方承諾,可能一部分還是得看運氣及官方認定,事實上也是有不少人碰釘子被拒絕。
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